BibTeX Reference for “Improving Access to Government through Better Use of the Web”

@TechReport{Acar:09:IAG,
  author      = "Suzanne Acar and Jos\'{e} Manuel Alonso and Kevin Novak",
  title       = "Improving Access to Government through Better Use of the Web",
  month       = may,
  note        = "https://www.w3.org/TR/2009/NOTE-egov-improving-20090512/",
  year        = "2009",
  bibsource   = "https://w2.syronex.com/jmr/w3c-biblio",
  type        = "{W3C} Note",
  institution = "W3C",
}